Refund and Return Policy

Our worldwide return policy

Qvacky offers a 14-day return period for customers worldwide.

To return your purchase, notify us within 14 days after receiving your goods. You do not need to give a reason. If items from the same order arrive separately, the period starts when you receive the last item.

This policy applies to both full-price and sale items. It does not limit any mandatory rights you have under applicable consumer law.

Customers in the European Union

If you are an EU consumer, you normally have a statutory right to withdraw from your online purchase within 14 days of receiving your goods.

To exercise this right, use the “Withdraw Contract (EU)” button in the footer of qvacky.com, or visit:

https://qvacky.com/a/withdrawal?locale=en

You can also email info@qvacky.com with a clear statement that you wish to withdraw. You may use the statutory model withdrawal form, but this is optional.

You do not need our approval or a return number to exercise your statutory right of withdrawal.

Customers outside the European Union

Our voluntary 14-day return policy also applies to customers outside the EU, including the United States.

To request a return, email info@qvacky.com within 14 days of receiving your goods.

Local consumer laws may provide additional rights. For example, customers in the United Kingdom normally have a statutory 14-day right to cancel online purchases. Any mandatory local rights take precedence over this policy.

How to return your items

Please provide:

• Your name and order number.

• The item or items you wish to return.

• An email address where we can send return instructions.

We will provide the appropriate return address and instructions. Please do not automatically return items to the address printed on the delivery package.

Send your items back without undue delay and within 14 days of notifying us that you wish to return them. We will provide instructions promptly so you can meet this deadline.

Package your items securely. We recommend tracked shipping and keeping proof of postage.

Condition of returned items

You may inspect and try on your purchase as you would in a shop. Please return items clean and carefully packed, with labels attached and original packaging where possible.

Please try on swimwear over underwear and keep any hygiene seals or protective liners intact.

Handling beyond what is necessary to establish an item’s nature, characteristics and functioning may result in a deduction for diminished value, where permitted by law.

Missing original packaging does not automatically remove your statutory right of withdrawal.

Swimwear and hygiene

Swimwear is not automatically excluded from the right of withdrawal.

Where applicable law permits, returns may be excluded for sealed goods that are unsuitable for return for health or hygiene reasons once the consumer has broken the seal. We apply this exception only where its legal requirements are met.

Return shipping costs

You pay the direct cost of return shipping when returning an item because you changed your mind or selected the wrong size.

If we provide a prepaid return label, we will tell you its cost before you agree to use it.

For faulty, damaged or incorrect items, we cover the necessary return costs in accordance with applicable law.

Refunds

We issue refunds without undue delay and within 14 days of receiving your withdrawal or return notification.

We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Refunds are made to your original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.

If you return your entire order, we also refund any original standard delivery charge. Additional charges for an upgraded delivery service are not refundable.

Any legally permitted deduction for diminished value will be explained to you.

Your bank or payment provider may need additional time to display the refund. If you have not received it, contact info@qvacky.com.

Size exchanges

We handle size changes through a return and a new order.

If you need another size, contact info@qvacky.com for return instructions and place a new order for the size you require. The normal return conditions and return shipping costs apply.

If we sent a different size from the one you ordered, we will handle this as an incorrect item.

Faulty, damaged or incorrect items

If your item is faulty, damaged or different from what you ordered, contact info@qvacky.com as soon as you discover the problem.

Include your order number, a description of the issue and photographs where possible. Please contact us before sending the item back so we can arrange the appropriate solution.

We will provide a remedy, such as replacement, repair, price reduction or refund, as required by applicable consumer law.

Your rights regarding faulty or incorrect goods are separate from the 14-day return period and are not restricted by it.

Contact

For questions about returns, refunds or exchanges, email info@qvacky.com.

Qvacky is operated by Newkind Sweden AB, company registration number 559002-8956, Stockholm, Sweden.